Take Time Reading Our Terms and Conditions
To all our valued customers, Pearl Reflections terms and Conditions applied to all our handcrafted products as follows: Handmade Soap, Candle, Cosmetics, and Fashion Jewelries. Pearl Reflections is a sister company of RGS General Merchandise.
Soap and Cosmetics: We live in a world where allergens are more and more present; therefore, we cannot guarantee that our soap or any other products are appropriate for your skin type. We recommend that you perform an allergy test by washing the inside of your arm & hands for a couple days. 24 to 48 hours should be okay. If irritation, redness or rash occurs, discontinue use immediately. Our products are for external use only.
*All our for external use products may have been in contact with potential allergens. If you have severe allergies, please contact us prior to using our products.
Candle: We use waxes from plants and petroleum base; therefore, prior using our wax products, please read carefully the label at the bottom of each product. Lit your candles to your own risks and responsibilities.
Fashion Jewelries: We make handmade fashion jewelries and not by machines; therefore, we cannot guarantee that our jewelries are free from tool’s scratches, marks, etc. We sometimes SOLDER and sometimes NOT to our metals. We offer Lifetime Warranty Card to all our jewelries free from labor cost, but by customers’ expense of materials upon repair. All materials are found in our own gallery of raw materials. To our free of labor cost program, we don’t ship for free the repaired items, but we collect a certain shipping fee of $7.00 only either Cashier or Manager’s check, NO Personal Check please. Upon receiving the jewelries for repair, we will send a notification to the sender/owner that we received the item/s. Please be advised that the repaired jewelries will send back to the customer after 2 weeks upon receiving.
All the orders will be prepared and shipped from the RGS Merchandise Business Office located at No. 312 Mayten Way, Fremont, California, 94539 USA. We usually ship out the packages after 24 hours upon successfully received the payment from any payment options for the online products that the customer’s selected and 2 weeks upon receiving the for repair items with the return shipping fee in a cashier’s/manager’s check form as stated in our SHIPPING POLICY above. We will be having made-to-order in our Fashion Jewelries soon, please give us a couple of weeks to complete the making process of each jewelry.
We only send packages and parcels via USPS. (We only offer shipping to selected countries only at this time.)
At any time, we reserve the right to cancel an order at our discretion. In this case, you will receive a full refund.
All our prices are in US Dollar and do not include taxes. Applicable taxes will be added to your cart, at checkout.
Cancellations, Exchanges & Returns
If you change your mind and want to cancel your order, we cannot guarantee that we will be able to do so. If your order has been processed for shipping, we will not be able to offer a refund. Due to the hygienic and customized nature of our products, we are unable to accept returns. We want all of our valuable customers to be satisfied, and we ask you to contact us within 14 days after you have received your order, may there be any problem. Please specify your order number and a brief description of the problem (error or missing items). If we judge that we are responsible for a mistake, we will contact you with further details and provide you with a return form.
RGS General Merchandise |Pearl Reflections
312 Mayten Way, Fremont 94539, U.S.A.